FAQs

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FAQs

1. What products does Waterford Digital offer?
We offer a variety of high-quality area rugs, including the Deeanna Casual Textured Wool Ivory 8 ft. x 10 ft. Farmhouse Area Rug (nuLOOM), Hawaii Black 9 ft. x 12 ft. Bordered Indoor Outdoor Area Rug (CAMILSON), and Soha Blue 9 ft. x 13 ft. Crystal Print Polyester Digital Printed Area Rug (Gertmenian).

2. How can I place an order?
You can browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods does Waterford Digital accept?
We accept major credit/debit cards, PayPal, and other secure online payment options.

4. What is the shipping policy?
We ship products to addresses within the United States. Shipping times vary based on your location and product availability. Shipping fees are calculated during checkout.

5. How long does delivery take?
Delivery typically takes 5-7 business days after order confirmation, but it may vary depending on your location and product stock.

6. Can I track my order?
Yes, once your order ships, we will send you a confirmation email with tracking information so you can monitor your shipment.

7. What is your return and refund policy?
Returns are accepted within 30 days of delivery. Items must be in new, unused condition. Refunds are processed after we receive and inspect the returned product. Please review our Refund and Return Policy for detailed instructions.

8. How do I contact customer support?
You can reach us via email at support@waterforddigital.store or call us at +1 229 339 2107. Our address is 811 2nd Ave, Columbus, GA 31901.

9. Are the products described accurately on the website?
We strive to provide accurate descriptions and images. However, slight variations may occur. If you have questions about a product, contact us before purchasing.

10. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement by contacting our customer support team.

11. Do you offer international shipping?
Currently, we only ship within the United States.

12. How do I ensure my personal information is secure?
Your privacy and security are important to us. We follow strict security measures and our Privacy Policy details how your information is protected.